Quick Heal FAQs (Frequently Asked Questions) 

We hope this information will be helpful to you. Most of this information can also be found in the Help section on your Quick Heal software or at the Quick Heal website www.quickheal.com.

Where can I see what my Serial Number and Activation number is?

Serial Number and Activation Number can be obtained from About Section of Quick Heal main window. This module also contains Version, Virus Database, Quick Heal Service Pack applied if any and Subscription validity information.

How do I upgrade to the 2009 version of Quick Heal?

Existing Quick Heal software can be upgraded from 2006/07/08 to 2009 at no charge. We advise all Quick Heal users to complete this upgrade. Go to www.quickheal.com and click on UPDATES across top of the page. Choose QH Windows. Click on the Quick Heal Upgrade 2009 for Quick Heal...etc.  Next, you will need to select your current product and click download  Your current serial number is required to complete the download Note: Be sure to choose the 'SAVE' option and save to your desktop or where you can find easily. The next steps with screen shots are located here.  

SPECIAL NOTICE for Win95/98/ME users: Due to the Microsoft product life cycle no longer supporting Win95/98/ME since approx. 2002, some of the features of Quick Heal version 2009 will not be compatible, and have limited tech support for end users that use Win95/98/ME. Thus, you will continue with the 2008 version, functioning as it is currently and database updates will continue for approx. another 15 months. This notice is to inform customers of Win95/98/ME of this change.

What to do if I lost my Serial Number or Activation number?

Serial Number and Activation Number will serve as the users identity. In case you loose Serial Number or Activation Number, you can obtain your Serial Number or Activation Number by contacting Quick Heal Technical Support; nominal charges may apply.  Please contact the Quick Heal technical support team at support@quickheal.com with the following information: Your name, e-mail address you originally registered with, your order number, and serial number or activation if you have either. Please note: If you have purchased your Quick Heal products on-line then you will find the serial number in the email confirming your order.

How long can I use this registered copy?

You can use registered copy till the subscription period of your Quick Heal copy, generally one year. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

Are the upgrades free, if yes for how long?

All updates and upgrades are free for registered user till the subscription period of the copy.

At every boot Quick Heal registration wizard automatically starts?

After installation of Quick Heal you will need to register your copy to get updates, online services and other benefits. If Quick Heal is not registered within 20 days time period from the date of installation, your copy of Quick Heal will be expired

Why the registration wizard does not accept my serial number?

Registration wizard does not accept invalid serial number. To avoid such messages please type serial number as provided to you. Please note: If you have an 0 remember that it is the number zero and not the letter 'O'.

Can I use more than one Anti-Virus software on my computer?

Running more than one anti-virus on your computer is not recommended unless specified specifically by the vendors. Anti-Virus product has some modules like real time scanning of files and real time scanning of mails, which seemingly integrates with OS to provide such services. Such integration can cause problems if there are multiple such services being installed and doing the same task. This way technical issues may arise as such modules are not designed with keeping such things in mind. Technical issues may cause your system to freeze repeatedly which may lead to data loss or unstable system etc.

Where can I go for more common Technical FAQs?

The Techinical FAQ section at www.quickheal.com offers answers to the most common questions relating to current threats from viruses, use of Quick Heal etc. You can visit the page at http://www.quickheal.co.in/support.asp

For Offline Registration I require an Installation number of Total Security, where will I get this?

Installation Number is available in Offline Registration section of Quick Heal Registration Wizard, if you choose ‘No’ to ‘I have Internet access on this computer and click Next. Choose Offline registration through web and click ‘Next’. Here you will get the installation number of Quick Heal.